MAKE 2016 YOUR BEST YEAR EVER!
Is your 2016 progressing just as you’d planned at the start of the year?
Is it even better than you had hoped? If so, congratulations! Keep doing what you’re doing…
But if this year so far has been well short of spectacular; if your goals seem even further away today that they did in January – we can help.
One of life’s indisputable realities is that “nothing changes unless you change”.
We understand that change is not something most of us find easy, or painless. We invest a lot of time and money in growing our own skills to manage change proactively and efficiently. It’s not always easy or painless for us – but we have a great support network around us that makes everything more smooth sailing than perfect storm.
Today, this same amazing support network is available to you – you just need to put your hand up and ask to join. Don’t throw this in the ‘too-hard’ basket yet again… if you want different results in your career and life, you must make different choices.
Demand that this year be your year for epic success and inspirational transformation.
We’re here to help – but we can only help if you’re ready for it.
Are you ready?
The next opportunities to start creating a life that inspires you and those you love is up ahead. Be one of the courageous few who understand that, to have what only 5% of the population have, you must be willing to do what only 5% of the population do.
Join us for Robin Sharma’s world class Lead Without A Title adventure:
KICK-START YOUR 2016
Are you already looking back over 2015, wondering where the year went and how you ended up here – when your dreams last Christmas looked so different and promised so much?
Do you want a different 2016? A year filled with love, energy, achievement, confidence, giving and a sense that anything is possible for you?
Are you frustrated at your lack of progress this year, and wondering how next year can be better? Do you feel like it’s all on your shoulders?
Don’t wait until the New Year – kick-start your 2016 today. Learn how to become a genuine leader in every aspect of your life and reap the rewards.
CLICK HERE to download our free e-Book: The 5 Secrets To GREAT Leadership.
Make 2016 the best year of your life.
MANAGING STRESS, RESILIENCE and BALANCE
We were privileged to be invited to speak at a breakfast function in Wagga yesterday by Bush and Campbell, Wagga’s oldest and most respected Accounting firms.
Danette wowed the audience (as she always does) with a captivating discussion on coping with stress and maintaining healthy resilience.
Danette also share some important tips for recognising when you’re emotionally out of balance and bringing yourself back to a ‘centred’ state – particularly before you make important business decisions.
To learn more about how you can stay resilient, click here to access our free eBook: The 5 Secrets to Building a Resilient Life.
We are very grateful to Bush and Campbell (thanks Jan!) for inviting us to participate and to the Wagga Business Chamber for organising the event. Apparently they set a new attendance record for Chamber events, which is a testament to the massive effort put in by everyone.
Lastly, a massive Thank You! to Rebecca and the team at the Wagga International Hotel, who did a fantastic job in hosting the function, feeding the crowd and providing great service with a smile throughout.
ARE YOU PROVIDING ‘BRAGGING RIGHTS’ FOR YOUR STAFF AND CUSTOMERS?
Recently I was lucky enough to attend a presentation by Sharon Pearson, CEO of The Coaching Institute. One of the concepts that Sharon shared in her talk that really resonated with me was the concept of ‘bragging rights’.
As human beings we like to tell stories. It helps us connect with others. What Sharon was referring to was when we experience something that was either so good or so bad that it gives us the opportunity to tell a story (brag) to our friends, loved ones, associates, etc. about it.
She went on to discuss that if you are providing good products/services then really that is what the market expects and by doing so you don’t give your customers any bragging rights.
However, if you do more than is expected or a lot less than is expected then your customers will have a story that they can share with others.
This resonated with me. I love sharing stories about great customer service and also really bad customer service, but as I reflected on her concept I realized that it was true, if the product or service were good, then I rarely shared that with anyone.
So as leaders we need to consider the ‘bragging rights’ our people are providing to our customers.
Here is an example of bragging rights, in this case a story of poor customer service.
On a flight last year I had the unfortunate experience of having a stewardess that was much more interested in the football team who were down the back of the plane than she was on serving the rest of her customers. Not only did she take more than forty minutes to respond to the call bell but when she did she whined about how much work she had to do.
A little while later the man next to me used the call button to ask for a blanket, as the cabin temperature was freezing. When she finally answered his call, she returned a few minutes later with a blanket that was not in a plastic bag. When he put it over himself we both realized why it wasn’t in a plastic bag (like they normally come in). It smelled of vomit. She offered no apologies on that either.
This flight was so bad I actually took the time to give feedback because normally that airline is quite good. I received a standard response that was as bad as the service I had received. I often share this story in customer service training as what not to do. That airline gave me something to brag about.
So think about what customer experience are you and your teams providing. Are they providing opportunities for positive bragging rights or is what you are doing just good?
As we all know happy, empowered staff are more likely to provide wow experiences for customers so it makes sense to start by wowing your staff.
Then discuss the concept of ‘bragging rights’ with them. We did this in a recent customer service workshop. The staff came up with some excellent ways to wow their customers. Most of their suggestions were either free or very low cost for the organization.
Then empower your staff to provide the service and experience for your customers that will wow them and give them bragging rights.
For example, one person I know runs an online business that provides products to people who dance. To stand out they wrap their products in brightly coloured scarves and include a hand written thank you note.
Yes it does cost a little bit more in terms of money and time but this business is not only highly successful but has a lot of customers who share their stories with other people so that most of their marketing is done by their customers who are raving fans.
So why not take some time to talk to your staff and customers to come up with some strategies to provide them with positive ‘bragging rights’.
Also we would love to hear your best or worst experience in terms of bragging rights. Please share them below.
Until next time, be extraordinary.
In a recent Global Human Capital Trends Survey, Deloitte noted: “Leadership remains the No. 1 talent issue facing organisations around the world.”
How would you rate the leadership in your teams?
- Do you feel frustrated by the lack of engagement of your key people?
- Are you struggling to work out how to engage with your team?
- Do you balk at having those ‘difficult’ conversations because you just don’t know how to start or what to say?
- Are workplace politics and personality issues hampering your team’s ability to achieve outcomes?
What would you give to have a team of genuine superstars: motivated, accountable, productive and happy?
How would it feel, knowing you helped build that team?
If you’re serious about rapidly growing real skills in leading teams and collaborating at work, join us for our next Effective Supervisor program, starting Tuesday 29 September.
In this highly interactive workshop over 3 days (1-2 weeks apart), you’ll learn alongside motivated peers from across the APS and private sector. You will dive deep into the latest strategies and techniques used by best-practice managers and supervisors around the globe, to achieve amazing results with any team.
This is one program you can’t afford to miss! Click here to register today.
Our 2015 Calendar has just been updated!
Click here to join others who are serious about creating a better life through learning…
NEW YEAR – NEW FOCUS?
Tired of making New Year’s Resolutions, knowing they just don’t last?
Want to start carving a life for yourself that inspires everyone around you?
Our program isn’t for everyone – but if you’re serious about wanting to shape a life that inspires everyone around you, contact us today.
WHAT IS “LEADING WITHOUT A TITLE”
We are the first training organisation in Australia licensed to deliver Robin Sharma’s world-class Lead Without a Title program.
The program will help you create empowered leaders at every level in your organisation.
Our next programs commence – in Sydney, Melbourne and Canberra – in March 2015.
If you’re serious about creating an exceptional life, if you want to grow your business to world class, if you dream about building a team of genuine superstars in your organisation,
BREAKING NEWS FOR OUR QUALIFICATION STUDENTS
We were informed late yesterday that Regional Group Training (RGT), our business partner who issue all of our qualifications, went into voluntary liquidation last month.
We were completely unaware that this was happening and we are working to contact the CEO and other Directors of RGT, to better understand the implications – for us and for our students.
Please note: this has no impact on our business viability or our capacity to continue to deliver non-accredited training programs and support for our clients and students.
Given the proximity to Christmas and the usual business shut-down, we may not know more before the New Year – but we will keep those of you doing qualifications informed as we go.
If you have any questions, please do not hesitate to contact us.
We look forward to working with you again next year and wish you and your families a very Merry Christmas.
Grahame & Danette